Handcrafted Glass Mosaic Mural Art

FAQ’s

» FAQ’s

01, Q: ARE U A MOSAIC FACTORY?WHERE IS YOUR LOCATION?

   A:YES! WE ARE PROFESSIONAL MOSAIC MURAL FACTORY IN FOSHAN CITY,GUANGDONG PROVINCE,CHINA.

 

02, Q: WHERE IS THE NEAREST PORT FROM YOU?

      A: FOSHAN PORT,GUANGZHOU PORT,SHENZHEN PORT.

 

03, Q: CAN I TURN THE PHOTO FROM INTERNET INTO MOSAIC?

       A: YES,WE OFFERS PROFESSIONAL DESIGN TEAM & SOFTWARE, IN ADDITION, WE CAN PROVIDE THE CONSTRUCTION DRAWING FOR YOUR REFERENCE.

 

04,Q: DO U ACCEPT CUSTOMIZATION PHOTO MURAL?

      A: NORMAL SIZE IS 1200X2400MM. OF COURSE,WE ACCEPTED THE CUSTOMIZATION.

 

05,Q: DO YOU HAVE A MOQ?

      A: NO. SAMPLE ORDER ALSO BE OK FOR US.

 

06,Q: IF DAMAGE HAPPENS DURING THE TRANSPORTATION WHO WILL BE RESPONSIBLE FOR THAT?

      A: WE USE STRONG PLYWOOD WOOD CRATE OR FRAME FOR OUTSIDE PACKING.ALSO BUY INSURANCE DURING SHIPPING.IN THE CASE DAMAGE HAPPENS, FIRSTLY YOU CAN CONTACT THE INSURANCE COMPANY TO CLAIM THE DAMAGE. IF THE DAMAGE OCCURRED DUE TO THE FAULT OF PACKING,OUR COMPANY WILL BE RESPONSIBILITY.

 

07,Q: WHAT IS THE SHIPPING METHODS OF MOSAIC SAMPLES.

     A: SAMPLE SHIPPED BY MAJOR FAMOUS INTERNATIONAL COURIER FEDEX, DHL, UPS, TNT & ARAMEX.

 

08,Q: CAN YOU PLEASE SEND ME A SAMPLE AND IS IT FREE OF CHARGE SAMPLE?
      A: MURAL MOSAIC SAMPLE ARE NEED TIME AND EFFORT TO BE VALUE ARTWORK.SO WE CAN’T PROVIDE IT FREE.NORMAL,1 PIECE 300*300 MM SAMPLE,WE WILL CHARGE US$35.HOWEVER, WE DON’T PROVIDE FREE SHIPPING,TOO.

 

09,Q: WHAT IS YOUR ACCEPTABLE PAYMENT?

         A: QUANTITY ORDER BY T/T,30% DEPOSIT FIRST AND 70% BALANCE PAY BEFORE SHIPMENT. SAMPLE BY PAPAL OR T/T OR WESTERN UNION.

 

10,Q:HOW ABOUT THE LEAD TIME?

      A:MOSAIC MURAL ARE FINE HANDCRAFT ARTWORK, WE HAVE 1000 SQUARE METERS MONTHLY PRODUCTION CAPACITY FROM 25-30 RICH EXPERIENCE ARTISTS.A SMALL MURAL IN 10 SQM,WE NEED 10-12 DAYS MANUFACTURING.ABOVE 10 SQM,NEED 15-18 DAYS.IF MORE,AROUND 20-30 DAYS.IT ACCORDING TO ORDER SALES.

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    hqalu3@aliyun.com
    +86 13450839704

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